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  • Keynote

    AI is redefining the hotel customer journey

    The Horeca Hub The Shift

    Tuesday 24, 10:15h - 10:45h | Talk Stage 1 - The Horeca Hub Free access
    2026-03-24 10:15 2026-03-24 10:45 Europe/Madrid AI is redefining the hotel customer journey

    By 2026, up to 50% of searches will be conducted through AI engines such as ChatGPT or Google AI Overviews. Travelers will no longer browse through links: they will request direct answers, recommendations, and immediate bookings. For hotels, the message is clear: traditional SEO is no longer enough. AI visibility, personalization, and a seamless digital experience will be key to staying competitive.

    Talk Stage 1 - The Horeca Hub

    By 2026, up to 50% of searches will be conducted through AI engines such as ChatGPT or Google AI Overviews. Travelers will no longer browse through links: they will request direct answers, recommendations, and immediate bookings. For hotels, the message is clear: traditional SEO is no longer enough. AI visibility, personalization, and a seamless digital experience will be key to staying competitive.

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